Refund policy

RETURN & EXCHANGE POLICY

At CYGNUS, we want you to love every purchase. If you're not completely satisfied, were here to help.

Return & Exchange Eligibility

Returns or exchanges can be requested within 48 hours of receiving your order.
To be eligible, the item must:

1. Be unused, unwashed, and unworn.
2. Have all original tags attached.
3. Be in its original condition.

Non-Eligible Returns

We do not accept returns or exchanges for:
1. Incorrect size selected by the customer.
2. Change of mind.
3. Slight color variations due to lighting during photography or individual screen settings.
4. Items that have been worn, washed, altered, or damaged after delivery.
Wrong, Damaged or Defective Items.

If you receive the wrong item or a product with a manufacturing defect, please contact us within 48 hours of delivery with clear photos or videos. Once approved, we will arrange a replacement or refund.

Return Shipping

If the return is due to our mistake or a defective item, we will cover the return shipping cost.
Otherwise, any approved return shipping costs are the customer's responsibility.
If you have any questions, feel free to contact us via Instagram, Facebook, or WhatsApp before placing your order.